Terms and Conditions

\Last updated: August 22, 2025

Welcome to Clean Eats. These Terms and Conditions (“Terms of Use”) govern your use of our website and services, located at https://cleaneats.in.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1. General Information

This document is an electronic record under the Information Technology Act, 2000, and the rules thereunder. It does not require any physical or digital signatures.

2. Use of Website & Services

  • You agree to use the website only for lawful purposes and in compliance with applicable laws.

  • You must provide accurate and complete information when registering or placing an order.

  • Unauthorized use of the website may result in action under applicable laws.

3. Products & Orders

  • All products offered on our website are subject to availability.

  • Prices, product details, and offers are subject to change without prior notice.

  • We reserve the right to refuse or cancel orders at our discretion.

4. Shipping & Delivery Policy

We strive to ensure that your experience with us is seamless, including the delivery of your favorite non-alcoholic wines.

  • Delivery Areas: All over India.

  • Processing Time: All orders are processed within 1–2 business days. During peak periods (e.g., festive season), processing may take longer.

  • Delivery Time: Typically, 3–7 business days depending on your location. Delays may occur due to weather, demand, or unforeseen circumstances.

  • Shipping Methods: We partner with Shiprocket to provide multiple courier options. At checkout, you can select your preferred courier.

  • Tracking: Once your order is shipped, you’ll receive a tracking number via email. You can track your order through the Shiprocket link for real-time updates.

  • Changes: Once an order is confirmed, the shipping method or address cannot be modified. Please ensure details are correct at checkout.

  • Non-Delivery: If your order does not arrive within the estimated delivery time, please contact us via WhatsApp for assistance.

5. Refunds, Returns & Cancellations

For information regarding returns, cancellations, or refunds, please refer to our dedicated Returns, Refund & Cancellation Policy.

6. Intellectual Property

  • All content, design, graphics, and materials on our website are the intellectual property of Clean Eats or its licensors.

  • You may not reproduce, distribute, or commercially exploit any content without prior written consent.

7. User Content (Comments & Reviews)

  • Users may post comments or reviews where applicable.

  • You agree that such content will not violate third-party rights, be defamatory, obscene, or unlawful.

  • Clean Eats reserves the right to remove inappropriate content.

  • By posting, you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content.

8. Third-Party Links

Our website may contain links to third-party websites. These are provided for convenience only, and we are not responsible for their content, policies, or practices.

9. Service Charges

You agree to pay all charges associated with purchases or services on our website as listed during checkout.

10. Disclaimer & Limitation of Liability

  • We make no warranties about the accuracy, completeness, or reliability of the content or services.

  • Your use of the website is at your sole risk.

  • To the fullest extent permitted by law, Clean Eats shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or goodwill.

  • Our maximum liability will not exceed the amount paid for the specific order, or ₹100, whichever is lower.

11. Indemnity

You agree to indemnify and hold harmless Clean Eats, its directors, employees, and affiliates, against any claims, damages, or expenses arising out of your breach of these Terms, our policies, or violation of applicable law.

12. Force Majeure

We shall not be liable for delays or non-performance caused by events beyond our reasonable control, including natural disasters, strikes, transport disruptions, or government actions.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Shimoga, Karnataka].

14. Policy Updates

We may update these Terms from time to time without prior notice. Updates will be effective immediately upon posting on our website.

15. Contact Information

For any queries or concerns regarding these Terms, please contact us at:

Email:  cleaneats01@gmail.com



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