Return and Refund

 

Returns, Refund & Cancellation Policy

Last updated: August 22, 2025

Thank you for shopping with Clean Eats. Please read our policy carefully before placing your order.

1. No Returns, Refunds, or Exchanges

Due to the nature and perishable quality of our products, we do not accept returns, provide refunds, or offer exchanges on any products purchased from Clean Eats.

2. Incorrect or Damaged Products

Despite our stringent quality control measures, if you receive an incorrect or damaged product, please contact us immediately via WhatsApp with the following information:

  • Order number

  • Details of the issue (e.g., incorrect item received, product damaged)

  • Clear photographs of the product and packaging

We will assess the issue and provide further instructions on how to proceed.

3. Reporting Timeframe

Any concerns regarding damaged or incorrect products must be reported within 12 hours of receiving the order. Requests received beyond this timeframe may not be eligible for resolution.

4. Resolution

Depending on the nature of the issue, we may:

  • Offer a replacement of the product, or

  • Issue a store credit for the value of the incorrect/damaged item

Resolutions are generally processed within 7–10 working days.

5. Order Cancellation

Physical Products

  • Orders can be cancelled only before the item is shipped.

  • Once an order has been shipped, it cannot be cancelled.

6. Refund Policy

We follow a No-Refund Policy. However, exceptions may be made in the following cases:

  • Product not received

  • Product lost in transit

  • Wrong product delivered

  • Product damaged during shipping

In such cases, a replacement or store credit may be provided, subject to verification.

7. Return Policy

We are committed to ensuring customer satisfaction and stand by the quality of our products.

Eligibility for Return

  • Returns are accepted only for incorrect products received.

  • The return request must be initiated within 24 hours of receiving the product.

Return Process

  • If your return request is approved, the replacement process will be initiated within 2–3 business days.

  • Once dispatched, the replacement is expected to be delivered within 4–7 business days.

Important Notes

  • Delivery timelines may be affected by courier delays, adverse weather, or other unforeseen circumstances.

  • We are not responsible for delays caused by external factors beyond our control.

8. Contact Us

For any questions or concerns regarding this policy, please reach out to us via WhatsApp. We are here to assist you promptly.

9. Policy Updates

Clean Eats reserves the right to amend this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

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